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Defining 'Direct to Consumer'

Ashwin Ramasamy
Ashwin Ramasamy
Apr 9, 2019
Min Read

If you’re a follower of retail, you have definitely stumbled upon these terms in your news feed — DTC, D2C, DNVB.

Andy Dunn, the co-founder of men’s clothing retailer Bonobos, coined the term “DNVB” which stands for Digitally Native Vertical Brands. We excuse him for the lingering love for complex abbreviations that, we assume, comes from his consulting and venture investing lives.

This abbreviation
refers to brands that don’t operate on the traditional value chain model of ‘design-produce-market/distribute through channel’. Instead, they tend to play end-to-end from product design, development, production, marketing, and customer experience, effectively taking middlemen like retailers and distributors out of the picture.

Over the course of time, we’ve seen operators and pundits alike use the terms DTC and DNVB synonymously, and that got us wondering. Are they both really one and the same? Is it not time to recognize the nuances?

The research nerds at PipeCandy put our thinking hats on.

First off, the basics refers to the process of selling directly to the consumer. A DTC brand can sell directly through its own brick-and-mortar store, or an eCommerce store, or a pop-up store or via a marketplace (if the marketplace gives access to customer data). In all such cases, they can name every one of their customers or at least understand their actions directly, hence 'direct-to-consumer’.

DNVBs are brands that are digitally native, sell primarily through the Internet and own their supply chain end to end.

So what’s the difference? All DNVBs are DTC brands but not all DTC brands are DNVBs.

DNVBs are a subset within DTC. As they grow, they may resort to a brick-and-mortar strategy. On the other hand, there are incumbent brands — like Nike, Puma, Adidas, etc. — that began selling through

DTC is simply You can go to the consumer through your web site or your own store. The medium does not matter. The process of customer outreach is what determines if something is a 'DTC’ company. Based on our research and analysis of proprietary data, we identified four segments in the DTC brand's space — DTC Originals, DTC Converts, Digital Natives and Digital Underdogs.

DTC originals: Brands that started by selling through their own physical stores directly to the customer and have branched out into other sales channels — such as their own through retailers or through marketplaces. These are mostly big and mid-market companies that would have revenue greater than $10M (mostly between $10M and $100M). There are some that would have revenue greater than $100M.

Examples include companies like Burberry, Abercrombie & Fitch, Victoria’s Secret, etc. that have sold primarily through their own stores.

DTC converts: These would include big companies with revenue greater than $100M. These companies would have started as B2B2C companies and their primary sales would not have happened through their own stores but rather through big-box retailers and other retail chains. Over the course of time, they have become (direct-to-) consumer-focused through their own brick-and-mortar stores and online stores.

Examples would include Nike, Adidas, PUMA, etc.

Digital Natives: These are companies selling own-brand products, and are digitally native (i.e. they implement sophisticated use of digital media to find a market, create and sustain a brand image, connect and engage with customers as well as sell to them). These could include influencer/ celebrity-driven brands, niche product/brands (sustainable, ethical, locally made, etc.) and others. Often, they ‘outsource’ their product manufacturing while retaining product design or probably, marketing. In some extreme cases, they do just the marketing, leaving everything else to contract manufacturers.

Examples include Kylie Cosmetics, Rebecca Minkoff, Beyond Yoga, Anna Sui, etc.

Digital Underdogs: Digital Underdogs are those 100K+ eCommerce web sites that sell their own labels but haven’t yet broken out on Instagram or earned a name for being digitally savvy. Most of them are bootstrapped companies with a limited appetite for paid customer acquisition.  These would include long-tail companies with revenue less than $5M.

Some of these companies may grow to become Digital Natives. There may be a few diamonds in the rough but they aren’t in the limelight yet. Here is where you look for the next digital native hit.

There are also private label brands by retailers. We don’t include them in this classification because such brands exist due to cost and convenience arbitrage and in almost all cases, their brand story is neither developed nor invested in.

So, 'Aye! Aye!’ to natives, underdogs, originals, and converts?

Download like this. We value your feedback, let us know if there are any suggestions/corrections below.

For customized market research report reach out to us at [email protected] 🙂





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Freedom from non-Commerce databases.
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Slips poor jokes & gets away with a poker face. Carries a no BS attitude at getting things done. First to arrive at the office, Ashwin’s energy does not ebb through the day. Ashwin is one of the co-founders and he sets the tone for marketing, sales, design & culture.
Slips poor jokes & gets away with a poker face. Carries a no BS attitude at getting things done. First to arrive at the office, Ashwin’s energy does not ebb through the day. Ashwin is one of the co-founders and he sets the tone for marketing, sales, design & culture.
hm.com
HQ Location: Beaverton, Oregon, United States Of America, 97005
hm.com, operated by H & M Hennes & Mauritz AB, is an internationally-focused online store that generates eCommerce net sales primarily in Germany as well as in the United States and the United Kingdom. With regards to the product range, hm.com achieves the greatest part of its eCommerce net sales in the “Fashion” category.
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Slips poor jokes & gets away with a poker face. Carries a no BS attitude at getting things done. First to arrive at the office, Ashwin’s energy does not ebb through the day. Ashwin is one of the co-founders and he sets the tone for marketing, sales, design & culture.
Slips poor jokes & gets away with a poker face. Carries a no BS attitude at getting things done. First to arrive at the office, Ashwin’s energy does not ebb through the day. Ashwin is one of the co-founders and he sets the tone for marketing, sales, design & culture.
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