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The magic of free and fast shipping

Team PipeCandy
Team PipeCandy
Jan 17, 2022
4
Min Read

Online shoppers are becoming increasingly demanding, expecting brands to offer fast and free delivery as a standard, and expecting to see an estimated delivery timeline at checkout itself.  The Covid-19 pandemic has not only accelerated demand in eCommerce causing a strain on shipping capacities but compelled many direct-to-consumer (DTC) brands to scale up to free shipping and quick delivery.

While big businesses like Amazon can fulfill orders from multiple warehouse locations to increase the shipping speed, the high shipping expenses for faster delivery are impacting small DTC businesses that need to keep up with Amazon but do not have the clout to negotiate on shipping prices. So it isn’t too surprising to see many small DTC brands ending up as Amazon sellers or medium-sized brands diluting their direct-to-consumer digital nativity and partly selling on Amazon to leverage its fulfillment capabilities.

Does faster-shipping speed bring more customers?

Between 2020 and 2021, the number of shoppers opting for same-day delivery increased to 26% from 14%. This was a significant increase partly due to the pandemic which led to a surge in online orders.

Our data also suggests that faster shipping speeds bring in relatively more customers, especially in the small and mid-market segments. There is a significant difference in median monthly visitors between brands that offer next-day delivery and ones that don’t (58%). The difference narrows as the speed of delivery reduces to three days.

More businesses are offering express delivery than before

More mid-market companies offer same-day delivery compared with enterprise businesses or small businesses. A lot of mid-market DTC brands offer same-day delivery more often and they often align with on-demand shipping platforms like Instacart or DoorDash.  

In 2019, PipeCandy up to 26% of small and medium businesses offered next-day delivery.

And now, with the pandemic accelerating ecommerce, businesses are scaling up to match industry leaders in shipping speeds.

At least 41% of small and medium DTC businesses offer next-day delivery.

Only 37% of all DTC businesses offer slower speeds of three days or more. Offering two options in addition to next-day delivery has become a norm to match Amazon’s Prime delivery standard. Besides, customers may prefer quick delivery but not over the high delivery. It is going to be interesting to see how the free and fast shipping trend will shape up in 2022.

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Be a Segmentation Superpower
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PipeCandy is building deep insights about eCommerce companies and delivering them to sales, marketing, research, investment, and corporate strategy teams of world-class companies. We do all this with a combination of human expertise, machine learning and artificial intelligence.
PipeCandy is building deep insights about eCommerce companies and delivering them to sales, marketing, research, investment, and corporate strategy teams of world-class companies. We do all this with a combination of human expertise, machine learning and artificial intelligence.
hm.com
HQ Location: Beaverton, Oregon, United States Of America, 97005
hm.com, operated by H & M Hennes & Mauritz AB, is an internationally-focused online store that generates eCommerce net sales primarily in Germany as well as in the United States and the United Kingdom. With regards to the product range, hm.com achieves the greatest part of its eCommerce net sales in the “Fashion” category.
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Order Volume
Commercepedia Maturity Score
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High
Category
Arts and Entertainment, Business and Consumer Services, Business and Industrial, Consumer Electronics, Health and Fitness
Sub Category
Arts and Entertainment, Business and Industrial, Office Supplies and Stationery, Technology and Computing
hm.com funding details
Total venture and debt funding raised by hm.com from accredited investors.
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PipeCandy is building deep insights about eCommerce companies and delivering them to sales, marketing, research, investment, and corporate strategy teams of world-class companies. We do all this with a combination of human expertise, machine learning and artificial intelligence.
PipeCandy is building deep insights about eCommerce companies and delivering them to sales, marketing, research, investment, and corporate strategy teams of world-class companies. We do all this with a combination of human expertise, machine learning and artificial intelligence.
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